FAQs

Q. Does Handiwal.com deliver groceries to my area?
A. Handiwal.com ships to all 48 contiguous states. Sorry we do not service Alaska or Hawaii, nor do we deliver to PO Boxes.

Q. How will my order arrive?
A. Handiwal.com is proud to offer the fast and reliable service of UPS Ground transportation.

Q. Does UPS operate on holidays?
A. UPS does not make deliveries on the following holidays: New Years Eve, New Years Day, Memorial Day, Independence Day, Day after Thanksgiving, Labor Day and Christmas Day. Any delivers scheduled to be made on days of Holiday observance, will be rescheduled for delivery on the following business day.

Q. How long does it take to deliver my order?
A. Delivery takes 1 to 5 business days once your order is processed. Delivery time depends on what part of country you are shipping to. Please note UPS does not make deliveries on Saturdays and Sundays.

Q. Does Handiwal.com carry perishable foods such as dairy or produce?
A. Yes we do carry frozen ready to heat and serve meats items, and vegetarian frozen foods. Frozen and perishable items are not available in all states. Please contact our customer service at info@handiwal.com to check for availability in your area.

Q. What is a unit and a case?
A. A unit is one of that item (1 can, 1 box) and a case is a full case of that item for people who prefer to buy in bulk.

Q. How much will I be charged for shipping?
A. Handiwal.com charges a shipping fee according to a discounted rate chart provided by UPS. The shipping fee will be determined by the weight of the package and the delivery destination. Shipping fees are calculated upon checkout. Any orders of $50.00 or more gets free shipping. Frozen and dry orders cannot be combined together. Any order with the combination of dry and frozen products will be considered two seperate orders. Please make sure to take advantage of free shipping, each order must be a minimum of $50.00.

Q. Can I see how much I will be charged for shipping prior to paying for the order?
A. Yes, shipping charges will be displayed prior to entering your payment method.

Q. Do I need to login to browse or begin shopping?
A. You are not required to login to start shopping. However we do recommend you register so you can login at later time and be able to view your previous orders, order status and tracking number.

Q. What forms of payment does handiwal.com accept?
A. Handiwal.com accepts Master, Visa, American Express and Discover. Cashier’s checks,and money orders are also accepted; however payment must be received prior to shipping out product. Sorry, no COD’s or personal checks are accepted at this time.

Q. Does Handiwal.com save my credit card information?
A. For your protection, the credit card information provided is used only at the time of checkout and will not be saved in our database.

Q. Will I receive a confirmation of my order?
A. Yes, every order processed will receive an email confirmation containing your order information. Once your order is shipped out you will receive a second email containing the tracking number, number of packages and date of delivery. Registered customers will also be able to access their order information and status online.

Q. What are Handiwal.com’s business hours?
A. Orders can be placed online 24 hours a day, 7 days a week. Any orders placed after 1:30 pm, will be processed on the following business day.

Q: What is your return policy?
A: All sales on groceries are considered final. Unless you have received an incorrect order, we do not accept returns.

Q: Do I need to pay sales tax?
A: For all orders shipped outside the state of California, no sales tax will be applied. All orders shipped within the state of California are subject to a 8.25% sales tax.

Disclaimer
An additional shipping service charge may apply if your package is redirected, an address is incomplete or a correction is required after the order has been shipped out. handiwal.com is not responsible for shipping charges for packages returned due to missing information.

Email: info@handiwal.com